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Terms and Conditions

 

By ticking the 'I Agree' box on our checkout page you are agreeing to the terms & conditions of this document.

By ticking the I Agree' box you also confirm that you are over 18 years old as The Good Craft Shop cannot sell certain goods eg knives and scissors to under 18s.

 

Delivery

Goods supplied within the UK will normally be delivered within 3-5 working days of receipt of the order.

Orders placed before 7pm will be despatched the next working day provided payment in full has been cleared into our account. However, The Good Craft Shop will endeavour to despatch your items as soon as possible after we receive the order. 

You will get free standard UK delivery (Signature on delivery required) on orders of £40 or more. The Good Craft Shop uses Royal Mail for all UK orders.

The Good Craft Shop postage & delivery charges are:

 

Orders up to £3.50      

£1.50
Orders  £3.51 to £20.00 £3.50
Orders £20.01 to £40.00  £4.50
Orders over £40.00 Free -Signature required

Delivery of the goods shall be made to the buyer’s address specified by them on the order and the buyer shall make the necessary arrangements to accept delivery of the goods. If the delivery cannot be made to the buyer’s address, The Good Craft Shop will inform the buyer as soon as possible and refund the buyer for any sum that has been paid minus any delivery costs incurred.

Orders over £40 will be sent by signed delivery. Please ensure you arrange for signature. If the goods are returned to us because they cannot be delivered then additional delivery costs may be incurred.

Every reasonable effort will be made to deliver the goods as soon as possible after the order has been accepted.  However, The Good Craft Shop will not be liable for any loss or damage suffered by the buyer through any reasonable or unavoidable delay in delivery.  In this case The Good Craft Shop will inform the buyer as soon as possible.

In the unlikely event that the goods ordered by the buyer are not available from stock, the buyer shall be notified and given the option to either wait until the goods are available from stock, or cancel the order and receive a full refund within 30 days.

The Good Craft Shop shall not be liable to anyone for withdrawing any goods from the website or for refusing to process an order. The Good Craft Shop reserves the right to withdraw any goods from the website at any time.

By ticking the 'I Agree' box on our checkout page you are agreeing to the terms & conditions of this document.

Pricing and Payments

All prices are displayed in pounds sterling and inclusive of VAT, price does not include a charge for postage and packaging, this is added to the final total during the checkout process. Prices may be subject to change without notice.

The total purchase price, including VAT (if any) and delivery charges, will be displayed in the buyer's shopping basket prior to confirming the order.

After the order is received, The Good Craft Shop shall confirm by email the details, description and price for the goods. The confirmation email you receive will also be your official receipt. The security of our customers is paramount and the website is both secure and follows all guidelines on this issue.

Payment of the price plus VAT and delivery charges must be made in full before dispatch of the goods.

All prices were correct at time of placing them online. Prices are subject to change without prior notice.

The Good Craft Shop reserves the right to alter (up or down) the amount charged to your credit/debit card to cover any outstanding amount, or credit on your account from previous orders (WITHOUT ASKING PRIOR PERMISSION).

PAYPAL

The Good Craft Shop accepts payment using PayPal, via a secure server. The security of our customer data is paramount; our website is secure and complies with all guidelines.

We do not store credit card details nor do we share financial details with any 3rd parties.

The Good Craft Shop uses the industry leading internet payment company PayPal to protect your card details and protect from fraud. PayPal keep your information safe and they are passed in a highly secure way directly to PayPal for processing. Industry-leading fraud prevention is just one of the reasons PayPal is a safe way to pay online. PayPal uses proprietary technology and constantly innovates to monitor transactions and maintain a secure payment system. To help you keep track of your account activity, PayPal sends an email confirmation of every account transaction. For more information visit www.paypal.co.uk

Returns and Cancellation Information

Orders can be cancelled up to when the order has been dispatched.  We will refund the order to the PayPal account used to originally pay for the order.  Once an order has been dispatched, any cancellation will be treated as a return.

Returns can be made within 14 days of the order date. Returns are free for faulty items or orders that have been dispatched incorrectly - other return charges will be at your expense. Please include the order highlighting the items you are returning with a covering letter. Returns made after 14 days may not be accepted by us and may be returned to you at your expense. If, at our discretion, we accept a late return then we reserve the right to make a charge to cover the cost of processing the return.

Any goods returned should be in saleable condition.

Our returns address is: The Good Craft Shop 8 Chestnut Grove, Hurstpierpoint, West Sussex, BN6 9SS

If you do receive damaged goods, please retain all relevant documentation so that we can make an insurance claim against the carrier's insurers. Please contact us immediately so we can rectify the situation for you and organise a return of the damaged item. If you receive goods in damaged condition, you must notify us by e-mail or post, within seven days of receipt of the goods. Refunds will be made by the same method as that used for the original purchase.

Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if the goods are faulty.

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.

Whilst orders should be received in 3-5 working days of dispatch confirmation, sometimes things can be delayed.  If you haven't received your order within this timeframe, please contact us and we can track your order with our courier.  Unfortunately not all deliveries are trackable, and in these cases, we will need you to allow 10 working days from dispatch. If your order still hasn't been received, please contact us and we can advise further.  Any non-deliveries should be reported to us within 30 days of dispatch for us to deal with as appropriate.

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder. Your rights to return goods are protected under the EU Distance Selling Directive.

Privacy

At The Good Craft Shop we are committed to protecting your privacy. We will only use the information we collect about you lawfully (in accordance with the data protection act 1998). There are only two reasons why we need to collect information about you, firstly to process your order efficiently and secondly to provide you with the best possible service.

When you place an order, we need to know your name, address and email address. We do not store credit card details nor do we share financial details with any 3rd parties. All your payment details will be storied with PayPal. This is required for us to process and fulfil your order. You will have the option to withhold any personal information that is not required for us to process your order. We follow strict security procedures in the storage and disclosure of information which you have given us, to prevent unauthorised access in accordance with the United Kingdom Data Protection legislation.

The Good Craft Shop may use your information to update you about offers and new products; however, this will only be with your consent if you have opted-in to receive such updates. We will not publish, give, sell or rent your information to anyone. However, we reserve the right to disclose user information when we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be causing injury to or interference with us, other users, or anyone else who could be harmed by such activities. The Good Craft Shop also reserves the right to disclose user information when we believe that the law requires it.

Information collected upon registering an account can be rectified at any time through the edit account details section of your account; if you wish to completely remove your account please contact us.

Account security

You are responsible for your account security, password and any activities on it. We are not responsible for anything that may happen if you do not protect your password or account.

 

Cookies

Upon browsing on the website, information will be stored on your computer in a cookie, a cookie is a small text file which websites use to store information on the user’s computer. Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process.

Information stored about you includes but is not limited to:

·         Shopping cart information

·         Phrases and keywords

·         Visit duration

·         Pages viewed

·         Operating system

·         Web browser

·         Referral URL

This information is used for us to understand the technologies used by our visitors to further improve the website.

You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.


Complaints

The Good Craft Shop endeavours to keep our customers’ interests in the forefront of our decision making and in the running of our business. We ideally strive to provide the highest and friendliest level of customer service. If something should go wrong, please don't hesitate to email us at This email address is being protected from spambots. You need JavaScript enabled to view it.. Give us the opportunity to correct the issue.  If the problem cannot be resolved immediately, we will keep you informed of the steps we are taking to rectify the situation.

Statutory Rights

Our terms and conditions in no way affect your statutory rights as a consumer.

Force Majeure

The seller shall not be liable for any delay or failure to perform any of its obligations if the delay or failure results from events or circumstances outside its reasonable control, including but not limited to acts of God, strikes, lockouts, accidents, war, fire, breakdown of plant or machinery or shortage or unavailability of raw materials from a natural source of supply and the seller shall be entitled to a reasonable extension of its obligations.

Governing Law and Jurisdiction

All transactions undertaken through this website are governed by English Law and any legal actions arising out of such transactions shall be subject to English Legal processes and under the jurisdiction of English Courts. You are not permitted to distribute and/or supply our content without prior written permission from

The Good Craft Shop.

By ticking the 'I Agree' box on our checkout page you are agreeing to the terms & conditions of this document.

By ticking the I Agree' box you also confirm that you are over 18 years old as The Good Craft Shop cannot sell certain goods eg knives and scissors to under 18s.

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